Refund policy

Bourne Ethnicity

At Bourne Ethnicity, we encourage mindful purchasing. We request our customers to carefully review product details and size charts before placing an order.

Please note: We do not offer refunds. We only provide exchanges under specific conditions.

No Refund Policy

• Once an order is placed, it cannot be cancelled or refunded.
• We do not offer monetary refunds under any circumstances.
• Products cannot be returned for refund. Only exchanges are permitted as per the policy below.

Exchange Policy

We allow exchanges only in the following cases:

A. Wrong Size Sent by Us
If we have sent you an incorrect size from our end:

• You must inform us within 24 hours of delivery via WhatsApp, call, or email.
• The product must be unused, unwashed, and in original condition with tags intact.
• We will bear the shipping cost for exchanging the item.

B. Size Exchange Requested by Customer
If you wish to exchange the product for a different size:

• You must inform us within 24 hours of delivery.
• The product must be unused, unwashed, and in original packaging with tags intact.
• Delivery charges for exchange (both pickup and re-shipment) will be borne by the customer.
• Exchange is subject to size availability.

Please note:

• We do not accept returns. Only size exchange is allowed.
• Customized, made-to-order, clearance, or sale items are not eligible for exchange.
• Products damaged due to misuse or improper handling are not eligible for exchange.

Damaged or Defective Items

If you receive a damaged or defective product:

• Inform us within 24 hours of delivery.
• Share your order number and clear images of the product.
• After review, if approved, we will arrange a replacement and bear the shipping cost.

How to Request an Exchange

Contact us at ethnicitybourne@gmail.com or +91 95992 37262 within 24 hours of delivery.

  • Wait for confirmation from our team.
  • Ship the product as instructed.
  • Share tracking details with us.
  • We reserve the right to reject exchange requests that do not comply with our policy.

Contact
Bourne Ethnicity
Email: ethnicitybourne@gmail.com
Phone: +91 95992 37262